Category Archives: Status

AT&T Issue 7/8/2018 – resolved

An AT&T network issue that started at 3:34 AM EDT has been resolved.  This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.

Support phone line problem 5/1/2018 – resolved

Calls to our support phone line are failing because of a telco problem.  If you need to report a problem or ask for help, send email to support@his.com to open a ticket, or click here. Update:  as of 8:30 PM 5/1/2018 the telco problem has been resolved.  Support tickets can be opened at 301-255-0500, option… Read More »

Centurylink data center issue – 12/12/2017 – resolved

There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink.  The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update:  as of 4:08 PM EST all services were restored.  Outage duration was 71 minutes.

mail.his.com emergency maintenance 11/12/2017 – resolved

Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017.  This caused incoming mail for his.com and hers.com addresses to go missing for a few hours.  We were able to re-deliver all of the missing mail, so no incoming mail was lost.  Depending… Read More »

Delayed mail to his.com and hers.com domains – resolved

Barracuda developed a problem today in their cloud layer, and some mail to addresses using the his.com and hers.com domain has been delayed.  Outgoing mail from those domains has not been affected. Barracuda is still working on the issue, but we’ve rerouted incoming his.com/hers.com mail and mail is coming in normally now.  There is undelivered mail in… Read More »

Resolved: spam.his.com backlog 5/19/2014

Starting at 6:30 AM on Monday, 5/19/2014, multiple servers were hit with a high-volume spam flood from a Russian botnet that had hijacked user email accounts.  The volume was so high that spam.his.com, which filters both incoming and outgoing mail, became backlogged and mail delivery became very slow.  We identified the problem shortly after 7 AM and… Read More »

mail.his.com mailbox quotas increased

his.com and hers.com mailboxes on mail.his.com have been increased in size to 5 gigabytes.  You can add disk storage if you need it for $1/gb/month. You can check your storage status by logging on to https://webmail.his.com and hovering your mouse over the bar under your name at the top of the screen. Tip:  if you… Read More »

Planned maintenance: dc.his.com, mail.his.com upgrades – Done

In order to expand disk space to accommodate larger user disk allowances, Zimbra servers mail.his.com and dc.his.com will be taken offline briefly this weekend: mail.his.com – starting at 3 AM EDT, Saturday, April 6th – COMPLETED 5:20 AM April 6 dc.his.com – starting at 3 AM EDT, Sunday, April 7th – COMPLETED with no downtime.