Author Archives: statusadmin

spam.his.com links from quarantine email broken on some domains 3/11/2019 – Resolved

Update:  this has been resolved as of 11 AM EDT, 3/12/2019 Clicking the link in spam.his.com quarantine notifications in some Browsers (Chrome, Firefox) may take you to a temporary error page.  Logging in directly to https://spam.his.com works normally. We’re working with Barracuda to remedy this.  In the meantime, log in directly to https://spam.his.com with your… Read More »

Phishing email – proceed with caution

Our multi-layer Barracuda spam/virus/malware filtering is very effective, but some bad things do slip through when the bad guys come up with new tricks and send email before the spam filters get updated. Here’s an example that came in today, claiming to be from Chase and asking the recipient to correct something about their account. … Read More »

Zimbra mail login issue 10/5/2018 – resolved

There was a problem this morning (Friday, 10/5/2018) with Zimbra mail logins (mail.his.com, dc.his.com, etc.) that caused logins from either webmail or regular email software to be extremely slow.  This was resolved around 10 AM.  We’re working with the vendor to identify the cause.

Zimbra mail servers upgrades

We are in the process of upgrading our Zimbra mail servers. The new Zimbra mail server will not support un-encrypted connections. If you are experiencing issues connection to the new server after the upgrade, see our articles under the Securing Email connections section of our Knowledge Base. Call our 24/7 Phone Support, they will be… Read More »

AT&T Issue 7/8/2018 – resolved

An AT&T network issue that started at 3:34 AM EDT has been resolved.  This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.

Support phone line problem 5/1/2018 – resolved

Calls to our support phone line are failing because of a telco problem.  If you need to report a problem or ask for help, send email to support@his.com to open a ticket, or click here. Update:  as of 8:30 PM 5/1/2018 the telco problem has been resolved.  Support tickets can be opened at 301-255-0500, option… Read More »

Centurylink data center issue – 12/12/2017 – resolved

There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink.  The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update:  as of 4:08 PM EST all services were restored.  Outage duration was 71 minutes.

mail.his.com emergency maintenance 11/12/2017 – resolved

Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017.  This caused incoming mail for his.com and hers.com addresses to go missing for a few hours.  We were able to re-deliver all of the missing mail, so no incoming mail was lost.  Depending… Read More »

Petya Ransomware Attack 6/27/2017

There is a nasty ransomware virus that exploits vulnerabilities in Microsoft Windows and Office that is spreading rapidly worldwide.  Once one computer on a LAN/WLAN is infected the virus can spread to other computers over the ethernet or WiFi. What you can do:  apply all of the latest Microsoft updates now. More information:  WordFence Blog … Read More »

Worldwide ransomware attack 5/12/2017

On May 12, 2017, hackers exploiting a vulnerability in Microsoft Windows have attacked a large number of PCs worldwide, including hospitals in the UK and elsewhere and have infected vulnerable PCs with “ransomware” demanding payment in order to unlock the infected computer.  The malware propagates by tricking email recipients into clicking on infected attachments.  Once… Read More »