If you have a his.com or hers.com email address, check the settings in your email software (smartphone/tablet/laptop/computer/etc.) and make sure that mail.his.com is set as the hostname for both incoming and outgoing mail. This has always been the correct setting, but for legacy reasons, using just his.com as the hostname has worked too. Starting October 5, 2013, only mail.his.com will work as the hostname for his.com and hers.com users.
This change is being made for anti-spam reasons. Some spammers (millions of them, actually) will attempt to bypass spam filtering by ignoring the official mail exchanger records in DNS and connecting to the hostname that resolves to the domain name. We’re able to block most of this, but we need to block it all.
- this affects only users with his.com or hers.com email addresses.
- check the settings in the email software on all your devices and make sure that mail.his.com is set as the hostname for both incoming and outgoing email.
We’ve been scanning the logs, and we think we’ve identified most of the folks who this applies to, and we’ve sent email everyone who we know needs to make the change.
his.com and hers.com users can access webmail as always at https://webmail.his.com
If you have any questions or need assistance, open a support ticket at https://support.his.com/contact