Verizon has been experiencing a widespread outage this afternoon, 2/9/2021, which has made it difficult to access some non-Verizon services, including some servers hosted by HIS, on AT&T. At 6:30 PM ET, the problem is starting clear, but there are gaps in connectivity from Verizon. According to https://downdetector.com, the problem is currently affecting Verizon users… Read More »
We’ve just seen spam that’s supposedly from intuit.com (Quickbooks, etc.) with subjects like “Sales Receipt” or “Purchase Order Receipt” with an attached spreadsheet file. This is a malware attack designed to trick you into opening the spreadsheet, which will install malware on your computer. These are not from Intuit – most are from hacked servers… Read More »
The web interface on https://spam.his.com went down at 10:45 PM EDT 4/14/2020 during a planned software upgrade. We’re waiting for support from Barracuda. While we’re working on this issue, mail is flowing normally, but https://spam.his.com users can’t check their spam quarantines. Update: 11:42 EDT 4/15/2020 – Barracuda was able to resolve the problem and the… Read More »
We’re seeing more phishing email aimed at Zimbra accounts. This example came from a hacked account in Sri Lanka, claiming to be from “Zimbra Webmail Team”: Your Mail Box Exceeded it storage limit CLICK HERE TO UNBLOCK or use the link below Fill and click SUBMIT for more space or you won’t be able to… Read More »
Update: this has been resolved as of 11 AM EDT, 3/12/2019 Clicking the link in spam.his.com quarantine notifications in some Browsers (Chrome, Firefox) may take you to a temporary error page. Logging in directly to https://spam.his.com works normally. We’re working with Barracuda to remedy this. In the meantime, log in directly to https://spam.his.com with your… Read More »
Our multi-layer Barracuda spam/virus/malware filtering is very effective, but some bad things do slip through when the bad guys come up with new tricks and send email before the spam filters get updated. Here’s an example that came in today, claiming to be from Chase and asking the recipient to correct something about their account. … Read More »
There was a problem this morning (Friday, 10/5/2018) with Zimbra mail logins (mail.his.com, dc.his.com, etc.) that caused logins from either webmail or regular email software to be extremely slow. This was resolved around 10 AM. We’re working with the vendor to identify the cause.
We are in the process of upgrading our Zimbra mail servers. The new Zimbra mail server will not support un-encrypted connections. If you are experiencing issues connection to the new server after the upgrade, see our articles under the Securing Email connections section of our Knowledge Base. Call our 24/7 Phone Support, they will be… Read More »
An AT&T network issue that started at 3:34 AM EDT has been resolved. This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.
Calls to our support phone line are failing because of a telco problem. If you need to report a problem or ask for help, send email to firstname.lastname@example.org to open a ticket, or click here. Update: as of 8:30 PM 5/1/2018 the telco problem has been resolved. Support tickets can be opened at 301-255-0500, option… Read More »