Category Archives: Status

Spam filter upgrade

We switched spam.his.com to to a new Barracuda server this morning 8/23 and this is why you may have received a message about “User Quarantine Account Information” this morning. You can use this information to log in, and you should also still be able to login to the SPAM quarantine at https://spam.his.com as before with… Read More »

mail.his.com outage 9/18/21

Mail for his.com and a  number of other domains is currently down and the problem has been identified.  Incoming mail is queuing on backup servers and will be delivered when the problem is resolved.  We’ll post updates here. Update 12:30 pm 9/18/21:  this problem has been resolved.  No mail has been lost – incoming mail… Read More »

spam.his.com links from quarantine email broken on some domains 3/11/2019 – Resolved

Update:  this has been resolved as of 11 AM EDT, 3/12/2019 Clicking the link in spam.his.com quarantine notifications in some Browsers (Chrome, Firefox) may take you to a temporary error page.  Logging in directly to https://spam.his.com works normally. We’re working with Barracuda to remedy this.  In the meantime, log in directly to https://spam.his.com with your… Read More »

Zimbra mail login issue 10/5/2018 – resolved

There was a problem this morning (Friday, 10/5/2018) with Zimbra mail logins (mail.his.com, dc.his.com, etc.) that caused logins from either webmail or regular email software to be extremely slow.  This was resolved around 10 AM.  We’re working with the vendor to identify the cause.

AT&T Issue 7/8/2018 – resolved

An AT&T network issue that started at 3:34 AM EDT has been resolved.  This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.

Support phone line problem 5/1/2018 – resolved

Calls to our support phone line are failing because of a telco problem.  If you need to report a problem or ask for help, send email to support@his.com to open a ticket, or click here. Update:  as of 8:30 PM 5/1/2018 the telco problem has been resolved.  Support tickets can be opened at 301-255-0500, option… Read More »

Centurylink data center issue – 12/12/2017 – resolved

There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink.  The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update:  as of 4:08 PM EST all services were restored.  Outage duration was 71 minutes.

mail.his.com emergency maintenance 11/12/2017 – resolved

Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017.  This caused incoming mail for his.com and hers.com addresses to go missing for a few hours.  We were able to re-deliver all of the missing mail, so no incoming mail was lost.  Depending… Read More »

Delayed mail to his.com and hers.com domains – resolved

Barracuda developed a problem today in their cloud layer, and some mail to addresses using the his.com and hers.com domain has been delayed.  Outgoing mail from those domains has not been affected. Barracuda is still working on the issue, but we’ve rerouted incoming his.com/hers.com mail and mail is coming in normally now.  There is undelivered mail in… Read More »