Spam Filter Glitch 6/5/23 – resolved
At 5:30 PM Monday 6/5/23 one of our vendors glitched and some mail to domains that we host was briefly blocked. That vendor was removed from the mix and the problem has been resolved.
Category Archives: Operations
mail.his.com outage 9/18/21
Mail for his.com and a number of other domains is currently down and the problem has been identified. Incoming mail is queuing on backup servers and will be delivered when the problem is resolved. We’ll post updates here. Update 12:30 pm 9/18/21: this problem has been resolved. No mail has been lost – incoming mail… Read More »
spam.his.com web interface down 4/14/2020 – resolved
The web interface on https://spam.his.com went down at 10:45 PM EDT 4/14/2020 during a planned software upgrade. We’re waiting for support from Barracuda. While we’re working on this issue, mail is flowing normally, but https://spam.his.com users can’t check their spam quarantines. Update: 11:42 EDT 4/15/2020 – Barracuda was able to resolve the problem and the… Read More »
spam.his.com links from quarantine email broken on some domains 3/11/2019 – Resolved
Update: this has been resolved as of 11 AM EDT, 3/12/2019 Clicking the link in spam.his.com quarantine notifications in some Browsers (Chrome, Firefox) may take you to a temporary error page. Logging in directly to https://spam.his.com works normally. We’re working with Barracuda to remedy this. In the meantime, log in directly to https://spam.his.com with your… Read More »
mail.his.com emergency maintenance 11/12/2017 – resolved
Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017. This caused incoming mail for his.com and hers.com addresses to go missing for a few hours. We were able to re-deliver all of the missing mail, so no incoming mail was lost. Depending… Read More »
Sterling, VA 15-minute outage – resolved
Centurylink had a network outage that affected our Sterling, VA data center for approximately 15 minutes starting at 7:03 AM EST 2/9/2016 until 7:18 AM EST. The problem has been resolved.
1/28/2015: reboots to patch for GHOST vulnerability
We are patching and rebooting all linux servers for the ‘GHOST‘ security vulnerability. Reboots aren’t needed often with linux, but because this patch replaces a library (glibc) that is used by many programs on each server, a reboot is required.
Resolved: spam.his.com backlog 5/19/2014
Starting at 6:30 AM on Monday, 5/19/2014, multiple servers were hit with a high-volume spam flood from a Russian botnet that had hijacked user email accounts. The volume was so high that spam.his.com, which filters both incoming and outgoing mail, became backlogged and mail delivery became very slow. We identified the problem shortly after 7 AM and… Read More »
Planned maintenance: dc.his.com, mail.his.com upgrades – Done
In order to expand disk space to accommodate larger user disk allowances, Zimbra servers mail.his.com and dc.his.com will be taken offline briefly this weekend: mail.his.com – starting at 3 AM EDT, Saturday, April 6th – COMPLETED 5:20 AM April 6 dc.his.com – starting at 3 AM EDT, Sunday, April 7th – COMPLETED with no downtime.
Sterling, VA Upgrades 3/30-2013 – Done
We will be performing system upgrades at our Sterling, VA hosting location that will require reboots of some servers. Update: this work has been completed as of 12:00 PM 3/30.