Update: this has been resolved as of 11 AM EDT, 3/12/2019 Clicking the link in spam.his.com quarantine notifications in some Browsers (Chrome, Firefox) may take you to a temporary error page. Logging in directly to https://spam.his.com works normally. We’re working with Barracuda to remedy this. In the meantime, log in directly to https://spam.his.com with your… Read More »
There was a problem this morning (Friday, 10/5/2018) with Zimbra mail logins (mail.his.com, dc.his.com, etc.) that caused logins from either webmail or regular email software to be extremely slow. This was resolved around 10 AM. We’re working with the vendor to identify the cause.
An AT&T network issue that started at 3:34 AM EDT has been resolved. This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.
Calls to our support phone line are failing because of a telco problem. If you need to report a problem or ask for help, send email to email@example.com to open a ticket, or click here. Update: as of 8:30 PM 5/1/2018 the telco problem has been resolved. Support tickets can be opened at 301-255-0500, option… Read More »
There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink. The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update: as of 4:08 PM EST all services were restored. Outage duration was 71 minutes.
Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017. This caused incoming mail for his.com and hers.com addresses to go missing for a few hours. We were able to re-deliver all of the missing mail, so no incoming mail was lost. Depending… Read More »
Barracuda developed a problem today in their cloud layer, and some mail to addresses using the his.com and hers.com domain has been delayed. Outgoing mail from those domains has not been affected. Barracuda is still working on the issue, but we’ve rerouted incoming his.com/hers.com mail and mail is coming in normally now. There is undelivered mail in… Read More »
Centurylink had a network outage that affected our Sterling, VA data center for approximately 15 minutes starting at 7:03 AM EST 2/9/2016 until 7:18 AM EST. The problem has been resolved.
We are patching and rebooting all linux servers for the ‘GHOST‘ security vulnerability. Reboots aren’t needed often with linux, but because this patch replaces a library (glibc) that is used by many programs on each server, a reboot is required.
Starting at 6:30 AM on Monday, 5/19/2014, multiple servers were hit with a high-volume spam flood from a Russian botnet that had hijacked user email accounts. The volume was so high that spam.his.com, which filters both incoming and outgoing mail, became backlogged and mail delivery became very slow. We identified the problem shortly after 7 AM and… Read More »