An AT&T network issue that started at 3:34 AM EDT has been resolved. This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.
Calls to our support phone line are failing because of a telco problem. If you need to report a problem or ask for help, send email to email@example.com to open a ticket, or click here. Update: as of 8:30 PM 5/1/2018 the telco problem has been resolved. Support tickets can be opened at 301-255-0500, option… Read More »
There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink. The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update: as of 4:08 PM EST all services were restored. Outage duration was 71 minutes.
Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017. This caused incoming mail for his.com and hers.com addresses to go missing for a few hours. We were able to re-deliver all of the missing mail, so no incoming mail was lost. Depending… Read More »
There is a nasty ransomware virus that exploits vulnerabilities in Microsoft Windows and Office that is spreading rapidly worldwide. Once one computer on a LAN/WLAN is infected the virus can spread to other computers over the ethernet or WiFi. What you can do: apply all of the latest Microsoft updates now. More information: WordFence Blog … Read More »
On May 12, 2017, hackers exploiting a vulnerability in Microsoft Windows have attacked a large number of PCs worldwide, including hospitals in the UK and elsewhere and have infected vulnerable PCs with “ransomware” demanding payment in order to unlock the infected computer. The malware propagates by tricking email recipients into clicking on infected attachments. Once… Read More »
Barracuda developed a problem today in their cloud layer, and some mail to addresses using the his.com and hers.com domain has been delayed. Outgoing mail from those domains has not been affected. Barracuda is still working on the issue, but we’ve rerouted incoming his.com/hers.com mail and mail is coming in normally now. There is undelivered mail in… Read More »
A failed virus definition update caused delayed mail for accounts on mail.his.com and dc.his.com starting early Saturday morning, 10/22/2016. This problem was resolved at about 9 AM – no mail was lost, and all queued mail has now been delivered.
3:15 PM 5/24/2016: A file server has failed at our Sterling, VA data center and some web sites are down. We are restoring the affected sites from backup and will follow up with site owners as the sites are restored. 5:40 PM 5/24/2016: All sites affected by the hardware failure have been restored.
Centurylink had a network outage that affected our Sterling, VA data center for approximately 15 minutes starting at 7:03 AM EST 2/9/2016 until 7:18 AM EST. The problem has been resolved.