There was a problem this morning (Friday, 10/5/2018) with Zimbra mail logins (mail.his.com, dc.his.com, etc.) that caused logins from either webmail or regular email software to be extremely slow. This was resolved around 10 AM. We’re working with the vendor to identify the cause.
We are in the process of upgrading our Zimbra mail servers. The new Zimbra mail server will not support un-encrypted connections. If you are experiencing issues connection to the new server after the upgrade, see our articles under the Securing Email connections section of our Knowledge Base. Call our 24/7 Phone Support, they will be… Read More: Zimbra mail servers upgrades »
An AT&T network issue that started at 3:34 AM EDT has been resolved. This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.
Calls to our support phone line are failing because of a telco problem. If you need to report a problem or ask for help, send email to support@his.com to open a ticket, or click here. Update: as of 8:30 PM 5/1/2018 the telco problem has been resolved. Support tickets can be opened at 301-255-0500, option… Read More: Support phone line problem 5/1/2018 – resolved »
There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink. The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update: as of 4:08 PM EST all services were restored. Outage duration was 71 minutes.
Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017. This caused incoming mail for his.com and hers.com addresses to go missing for a few hours. We were able to re-deliver all of the missing mail, so no incoming mail was lost. Depending… Read More: mail.his.com emergency maintenance 11/12/2017 – resolved »
There is a nasty ransomware virus that exploits vulnerabilities in Microsoft Windows and Office that is spreading rapidly worldwide. Once one computer on a LAN/WLAN is infected the virus can spread to other computers over the ethernet or WiFi. What you can do: apply all of the latest Microsoft updates now. More information: WordFence Blog … Read More: Petya Ransomware Attack 6/27/2017 »
On May 12, 2017, hackers exploiting a vulnerability in Microsoft Windows have attacked a large number of PCs worldwide, including hospitals in the UK and elsewhere and have infected vulnerable PCs with “ransomware” demanding payment in order to unlock the infected computer. The malware propagates by tricking email recipients into clicking on infected attachments. Once… Read More: Worldwide ransomware attack 5/12/2017 »
Barracuda developed a problem today in their cloud layer, and some mail to addresses using the his.com and hers.com domain has been delayed. Outgoing mail from those domains has not been affected. Barracuda is still working on the issue, but we’ve rerouted incoming his.com/hers.com mail and mail is coming in normally now. There is undelivered mail in… Read More: Delayed mail to his.com and hers.com domains – resolved »
A failed virus definition update caused delayed mail for accounts on mail.his.com and dc.his.com starting early Saturday morning, 10/22/2016. This problem was resolved at about 9 AM – no mail was lost, and all queued mail has now been delivered.