We’re working on a throughput issue with our upgraded Zimbra system. Incoming email may be delayed. We’ll post an update here when the issue is resolved. Update 5 PM: the problem was diagnosed and resolved, and mail delivery is now immediate.
We’ve been seeing email problems for some users with iPhones or iPads that have been updated to iOS 18. iOS 18.1, released on 10/28/24, reportedly fixes these bugs. If you’re using an iPhone or iPad that’s on a version of iOS 18 that’s less than 18.1, you should update now – this should resolve these… Read More »
Mail to some Zimbra mailboxes was delayed briefly Monday afternoon because of an issue with a mail relay where a redundant failover didn’t work as designed. The issue has been identified and resolved. This affected only some mailboxes, and no mail was lost – the delayed mail was queued and was delivered when the issue… Read More »
This morning some of our customers with @his.com or @hers.com email addresses received a phishing email claiming to be from billing@his.com, with a subject line of “Credit Card Status on HIS account” The text may vary but they look like this: This message contains a link to a non-HIS web site “asete.info”, where the bad… Read More »
We’ve seen phishing mail claiming to be from Amazon, saying that there’s a problem renewing your Amazon Prime membership: This links to a site in India, where the bad guys hope to harvest your Amazon username and password. If you receive email that looks suspicious, don’t click any links in the email. In a case… Read More »
A his.com customer email account was hijacked and used to send phishing mail to other his.com addresses that claimed to be from error-billing@his.com, asking recipients to log on to “retract the multiple charges”. Following this link would take you to a real-looking copy of a Zimbra email login, where logging in would reveal your password… Read More »
Phishing mail from forged address “billing2023@his.com” was received by some his.com mailboxes today, 11/28/2023. Most phishing messages like this one are blocked by our spam/virus/phishing filters, but some copies of this particular message got through. The body of the message looks like this, with the HIS logo. The message came from an IP number in… Read More »
We’re seeing quite a few email messages that claim to be about an invoice you haven’t paid and have PDF attachments supposedly from Docusign that you’re supposed to look at. They’ll have subject lines like “Delayed Payment Penalty Notification”. You probably won’t recognize the supposed sender as somebody you do business with, and if you… Read More »
At 5:30 PM Monday 6/5/23 one of our vendors glitched and some mail to domains that we host was briefly blocked. That vendor was removed from the mix and the problem has been resolved.
We switched spam.his.com to to a new Barracuda server this morning 8/23 and this is why you may have received a message about “User Quarantine Account Information” this morning. You can use this information to log in, and you should also still be able to login to the SPAM quarantine at https://spam.his.com as before with… Read More »